The kitchen light transformer I got in exchange had the same problems as the first one, plenty of power on the AC side, but nothing on the DC side. So the next day I took the new transformer back to Riverside Lighting to ask them to test it since I didn’t think I would pick up two bad ones in a row. I was actually thinking now that the first one was functional as well.
I walked in and the guy recognized me and told me that 10 minutes after I left he tested it and it tested fine. I asked him why it didn’t test fine for me and he told me that when he asked the lamp guy about it he was told that it needed a minimum of a 25W load to operate. Also the lamp guy posited that the problem was the socket since he had replaced a number of sockets on lamps like mine. I was told I would have to bring the lamp in since four different sockets have been used on that lamp.
Yesterday I brought the lamp in and I was shown to the back room of the electrical room (almost a back room in its own right) when a tall man name Larry looked at it. He said it could be the socket the the look on his face didn’t indicate confidence in that. He said he would work on it that day.
Today I went to the post office and decided to stop by and see how progress was. I walked right back to the back room of the back room and Larry was packing something in a box. I said I had come to check on the progress on my lamp. “Is this your lamp” he asked while tilting the box so I could see inside? I affirmed that it was and I asked him what the problem was. He explained that the installer had over-tightened the screw that holds the coaxial power cable in place which ended up causing a short. I’m guessing that me having to replace the original transformer caused enough movement in the wire to highlight the problem. Larry re-tightened the screw properly and applied some glue stuff to the damaged section so it wouldn’t short anymore, and here I am with a repaired lamp on my desk at work.